Understanding Outsourcing and Technology Service Provider from Customers Perspective

Objective

This 5-day Program will familiarize the audience with all the different types of problems associated with associating to a TSP. The program will discuss all the different types of problems and the associated Best Practices to be followed in different phases of System Implementation.

Course Contents

  • Understanding the genesis of Outsourcing, its types and the Pro’s and Con’s associated to each of the types.
  • Understanding Technology Service Providers (TSP) wrt People/Mindset, Culture/Country, Business Models and their Pro’s and Con’s.
  • Understanding the need for Service Provider.
  • Evaluating the services or behaviors which you want the provider to provide and its associated ROI.
  • Understanding different types of systems.
  • Understanding problems associated with writing Request for Proposal along with the Best Practices.
  • Understanding problems associated to evaluation of RFP’s.
  • Understanding evaluation of proposals from Financial Perspective.
  • Understanding evaluation of proposals from Technology Perspective.
  • Understanding evaluation of proposals from Quality Perspective.
  • Understanding different Quality Models like CMM.
  • Understanding evaluation of proposals from Timeliness Perspective.
  • Understanding evaluation of proposals from Strategic Perspective.
  • Understanding repercussion of different types of improper system requirements (Strategic, Monetary, Temporal, Technical and Functional) on business success.
  • Problems associated with sharing information wrt different types of requirements with the Technology Service Provider.
  • Best practices wrt sharing information with Technology Service Provider.
  • Problems and Best Practices wrt validating different types of requirements gathered by the TSP.
  • Validating the system architecture proposed by the TSP.
  • Understanding the parameters on which the system architecture needs to be evaluated.
  • Understanding the choice of Technologies, Framework, Platform, Middleware’s, resources and products.
  • Validating the proposed implementation plan.
  • Problems and Best Practices associated with validation of proposed implementation plan.
  • Defining the acceptance test criteria.
  • Problems and Best Practices associated with validation of test cases.
  • Defining the Test Plan.
  • Defining the deployment stack and the deployment plan.
  • Understanding Requirements Change Management.
  • Understanding the definition of a change.
  • Understanding the definition of a payable change.
  • Understanding the definition of an unplayable change.
  • Case Studies

Duration: 5 days

Venue: International

Program Target Beneficiaries

  • Customer representing business entities
  • IT Department of business entities.
  • Project / Technical / Corporate Manager

Program Pre-requisites

 
Hemant Jha
Founder - VPlanSolutions
Researcher, Trainer

www.VPlanSolutions.co.in